Truly unified VoIP & UCaaS Solutions
Reliable Calls, Chat, Business SMS, eFax, & more..
Transform how your business connects and collaborates with our Voice over Internet Protocol (VoIP) and Unified Communications as a Service (UCaaS) solution on Long Island, delivered by a trusted UCaaS service provider throughout NY. Our cloud-based communication platform brings together voice calls, video conferencing, instant messaging, and collaboration tools in one easy-to-use interface. Whether your team is in the office or remote, our flexible and scalable VoIP services in NYC ensure seamless connectivity from any device, anywhere.
Built-in text messaging and chat
Business SMS, and Internal Chat Messaging
Our advanced SMS capabilities, such as keyword responders, appointment reminders, SMS blasts, and drip campaigns help businesses automate outreach and drive growth while strengthening customer relationships. Our 10DLC compliant platform ensures secure, reliable messaging. Communicate seamlessly with colleagues, keeping projects on track and conversations organized in one unified platform, similar to Slack or Teams.
AI voicemail
transcriptions
Instant Recordings & Voicemail Transcription
Our UC system transcribes voicemail messages in real time, delivering audio recordings and accurate transcriptions directly to your inbox or app. Quickly scan messages, prioritize responses, and search past voicemails without listening. Stay efficient during meetings, on the go, or when managing high call volumes so that you never miss any important details. Our VoIP maintenance services on Long Island ensure seamless transcription functionality.
Simple call routing and call forwarding
Virtual Auto-Attendants, Call Groups, Analytics, and more..
Ensure every call reaches the right person, every time. With simple call routing and forwarding, you can seamlessly direct calls to the right team members, departments, or even your mobile device. Whether you're in the office or on the go, stay connected and responsive without the hassle. As experienced VoIP providers in NY, we improve customer experience and keep business running smoothly with effortless call management and reporting analytics to help optimize as you scale your operations efficiently.
Unlimited call recording and call monitoring
Call Recording, Whisper, and Call Monitoring
Gain valuable insights and maintain quality with simple call recording and monitoring. Easily record calls for training, compliance, or review, ensuring you never miss critical details. With real-time monitoring, managers can listen in and provide instant feedback, improve customer interactions and team performance. Our VoIP installation services in NYC include complete setup of recording features that enhance accountability and optimize communication.
Integrate with other apps
Web Pops, Click-to-Call, Call Logging, and more..
Seamlessly connect your phone system with your CRM, EHR, and 100+ essential apps to boost efficiency and customer interactions. Instantly access caller details, log calls, and automate follow-ups from your existing software. Whether managing sales, patient care, or support, integrations streamline workflows and eliminate manual data entry. Our cloud VoIP team on Long Island handles complete integration setup, while ongoing maintenance services ensure your connected systems operate reliably for maximum productivity and workflow automation.
Core Calling Features
Georedundancy
Ensures continuous service by hosting your phone system across multiple secure data centers in different locations
Call Waiting
See who’s calling-even while you're on another call-with real-time Caller ID alerts.
No Answer Call Forwarding
Automatically redirect unanswered calls to another extension, mobile number, or group.
Incoming Caller ID Routing
Route calls based on the caller’s phone number to the right department, auto attendant, or extension.
Attended Transfer
Transfer calls after speaking to the recipient-ideal for personalized call handoffs.
Conference Bridge
Host secure, password-protected conference calls with multiple participants from any location.
Call
Queue
Keep callers on the line and route them to the next available rep in a first-come, first-served order.
Call
Blocking
Block unwanted numbers and stop spam calls from reaching your business.
Voicemail
Receive voicemail messages directly on your phone or set up announcement-only boxes.
Auto
Attendant
Direct callers with an automated menu that helps them reach the right person or department.
Interactive Voice Response (IVR)
Automate call handling with a voice menu that routes callers based on keypad input or voice commands.
On-Hold Music
Upload your own on-hold music or messaging—or use our default tunes to keep callers engaged.
Extension Dialing
Seamlessly connect with team members using 2, 3, 4, or more digit internal extension dialing.
Speed Dial
Reach your most important contacts in seconds with programmable one-touch dialing.
Busy Call Forwarding
Send calls to a backup destination when your line is in use.
Incoming DID Routing
Automatically route calls by the number dialed-ideal for managing multiple brands or departments.
Blind Transfer
Quickly redirect calls without a prior introduction.
Office Intercom
Make quick announcements via another user’s handset or overhead speaker.
Automatic Call Distribution (ACD)
Intelligently route inbound calls to the right agent based on availability, priority, or skillset.
Auto Call Fraud Protection
Automatically detects and blocks suspicious call activity to protect your phone system from toll fraud and unauthorized use.
Voicemail to Email
Get voicemails sent as audio files to your email, complete with caller info and timestamps.
Live Person Answering
Set incoming calls to ring a specific extension or a group for a live answer every time.
Web Portal
Manage your phone system anytime, anywhere. Adjust settings, check usage, review billing, and more from a secure dashboard.
E911 Support & Compliance
We ensure your number is registered with the national E911 system for fast, accurate emergency response.
Call Hold
Put calls on hold with ease and play custom music or marketing messages while the caller waits.
Call Forwarding
Forward calls to any number or extension-locally or remotely-directly from your device or our Web Portal.
Find Me /
Follow Me
Set up to five locations where you can be reached, ensuring important calls follow you wherever you go.
Call
Scheduling
Customize call routing rules based on time of day or day of week-perfect for business hours and after-hours routing.
Conference Calling
Easily add third parties to ongoing calls for instant 3-way conferencing.
Ring Groups
Group multiple extensions so calls ring in sequence or all at once-great for sales or support teams.
Do Not Disturb (DND)
Mute your line temporarily-calls go straight to voicemail without ringing.
Call
Recording
Record inbound and outbound calls for training, compliance, or quality assurance.
Voicemail to SMS
Receive a quick text alert when a new voicemail comes in.
Direct Inward Dialing (DID)
Assign unique phone numbers to extensions for direct, streamlined call routing.
Call Detail Records (CDR)
Access call logs and real-time analytics to monitor call volume, patterns, and performance.
Toll-Free Service
Set up toll-free numbers and route them to your team, auto attendants, or call queues.
Select business numbers with flexibility
Keep your current number
Keep your existing phone numbers for a seamless transition, no changes needed.
Request new numbers
Request a brand-new local number to suit your business needs.
Add a toll-free number
Add a toll-free number to make it easy for customers to reach you nationwide.
Create a vanity number
Create a memorable vanity number that reinforces your brand identity.